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Who can sell on Ecohabitude?

Any person or company with an eco-friendly product or product line is eligible to sell their products on Ecohabitude as long as each product meets the requirements of at least two product footprints. You must be age 18 or older to open a store on Ecohabitude. To read more about Ecohabitude’s product footprint system, click here.

Why should I sell on Ecohabitude?

Ecohabitude is an eco-friendly community that specializes in showcasing and promoting eco-friendly products and building the market for transparent, green commerce. We provide a state of the art online vendor platform, which allows the seller to upload videos and pictures that capture their mission and vision and advertise their products and shop. We have created an product footprint system that allows sellers to easily communicate to potential buyers how their products are eco-friendly.

How do I create a store?

Opening a store on EcoHabitude is easy and convenient. First, create a unique user ID. Then login using your user ID, click “Create a Store” on the EcoHabitude homepage. Next, you will be guided through a few easy steps that include providing store information, a bio, and your shipping and return policy. You will then be prompted to sign up for a Stripe merchant account, if you do not have an account already. Once this information is in the system, you are ready to upload products and open your store for business!

What should my store description say?

Your store description should be a shorter version of your About Us page. It should convey your vision for your business and your products and briefly describe what you sell, where you are from, and why you make eco-friendly products.

How do I cancel an order?

If an order is accidentally placed, the buyer must contact the seller within two hours of placing the order via the messaging system to request that the order to be cancelled. If this is not done within a two-hour period of the sale, the order will proceed. If the buyer has an active Ecohabitude account, they can login to their account and go to previous orders. Then click the order that was placed and message seller directly. If an order is placed via guest check out, buyer should email the support team at Support@ecohabitude.com

What can & can’t be sold on Ecohabitude?

All products listed on Ecohabitude must be eco-friendly. Each product listed on the site must qualify for at least two product footprints. To learn more about Ecohabitude’s product footprint system, please click here.

Perishable food items are not permitted for sale on Ecohabitude, nor are items that violate the list of prohibited activities or items, as described in Ecohabitude’s Terms of Use. For more information on prohibited items and Ecohabitude’s Terms of Use, click here.

How do I add a product to my store?

First, login to your store. From your store homepage, select the first box under the store products page and click on the plus symbol to add a product.

How do I set the prices for my products?

When setting product price points, we encourage all our Ecohabitude sellers to consider market value and ethical pricing. We suggest you set a price point that reflects the product’s quality and production and that product be priced consistently and fairly. While at times you may want to put certain products in your store on sale, we suggest you price your products in a way that does not require raising the prices very often.

To set the price for a product in your Ecohabitude store, login into your store and click on the edit product page. You can then enter the price you would like to charge for the item.

How will I know when a purchase is made in my store?

When a buyer makes a purchase from your store, you will be sent an email notification to the email with which you registered the store. You can also login to your store at any time and click on the dropdown menu under store settings then click on orders. You can then click on processed or shipped to see all your processed or shipped orders.

What happens if a buyer has concern with a purchase she/he made?

The Ecohabitude community is committed to keeping its buyers happy and satisfied. We take buyer’s satisfaction seriously and consider it part of the responsibilities of the seller community. If a buyer has a concern with a purchase, we ask that the buyer contact the seller directly, describe their concerns, and try to resolve them.

Ecohabitude offers buyers a returns and refund guarantee:

A buyer has up to two hours from the time of purchase to contact the seller directly to cancel an order. If the product received is materially different from the photos and/or description of the respective product in the store, the buyer is eligible to seek a return and refund or an exchange. Buyers have up to 7 days from latest expected arrival date of the item, based on the shipping estimate, to contact the seller about returning the item and to file a dispute, if necessary.

What is a ‘materially different’ product?

If you ordered a shirt and were sent a pair of pants or if you ordered a wool dress and received a cotton dress, these items would qualify as materially different, ie, objectively not what the product was described as. If, however, you ordered a blue dress to match your heels and the shades of blue aren’t quite what you had hoped, this is not a materially different item and it is not returnable unless you purchased it from a store that specifies they will take back an item you don’t like.

When are items not returnable? And when are returns and refunds not guaranteed?

There are a number of situations in which an item is not returnable and the buyer will not be eligible for a refund. These include:

If a buyer claims the item delivered was not as described in the product description or photos, but the seller can prove otherwise.
If the product delivered was as described but the buyer no longer wants the item. (In this case, we advise the buyer to check the store’s policy to see if the store accepts returns on unwanted purchases.)
If the buyer confirmed an order was received and the item received is not as described but the buyer did not raise concerns with the seller or submit a dispute within 7 days of latest expected arrival date then the item is not eligible for return or refund.
If a buyer submits a refund request before the order is complete, i.e, after the product is ordered and paid for, and the 2 hour cancellation window has passed, but before the buyer has received the product, then the buyer is only eligible for refund consideration if the product received is materially different from the one advertised.
If the product is used, worn, or removed from its original packaging.

What should a buyer submit with a refund request or a dispute claim?

Do not send the item in question to the Ecohabitude team but you can send us any photos or videos you have of the item as well as a detailed explanation of why you are unhappy with your purchase. We take our community’s concerns seriously and in the case of a dispute, we aim to settle them in a way that is fair and acceptable to all parties.

What conditions must be met for a buyer to be eligible for a refund?

If ALL of the following conditions exists, a buyer may seek a refund:

  • If the product received by the buyer is materially different than the product advertised or if the product is damaged or broken on delivery;
  • If a refund request is submitted to the seller within 7 days from the latest expected arrival date of the product based on shipping estimates;
  • If a buyer is able to provide enough evidence to show that products received were not as described in the store; and
  • The product in question must be unused, unworn, still in its original packaging, including any labels or tags on it at purchase.

Who pays the return shipping fee on returns and exchanges?

Each store should spell out in their store policies on who is responsible for paying for the shipping fees in cases of returns or exchanges. If it is defined as the buyer’s responsibility, guidance should be offered on which services and under what conditions returned items should be shipped. If a seller does not clearly define shipping responsibilities in their store policies, it is understood to be the buyer’s responsibility.

What if a buyer and a seller cannot agree on an exchange or return?

We encourage all buyers to take responsibility for reading an Ecohabitude store’s return policy before purchasing a product to clearly understand the parameters, which the seller sets forth.

In the case of an unsatisfactory purchase, we ask the buyer to contact the seller to try to resolve his or her concerns. If the buyer and seller fail to resolve the problem, the buyer may submit a disputes form to the Ecohabitude team with information detailing the issue. We will then contact the seller to request basic information from the seller about the order and the fulfillment process. Sellers may also use the dispute form to let the Ecohabitude team know there was a problem with one of their purchases. Once a dispute form has been received, Ecohabitude will then determine how the claim will be settled, which may include reimbursement of the order to the customer, at the seller's expense.

What do I do if a buyer didn’t get a confirmation email for an order?

If a buyer contacts you to say they placed an order but did not receive a confirmation email for that order, first verify that the order actually went through. If the order did not go through, please ask the buyer to reinitiate the order. If the order went through and no confirmation email was sent, please contact us at support@Ecohabitude.com so we can help you sort this out.

How should I choose a username?

Usernames may contain any amount of alphanumeric characters and use both upper and lowercase letters. Usernames may not contain any special symbols or spaces. Once a username has been registered, the capitalization cannot be changed.

Profane or racist language and mature content are prohibited from being used in usernames. Usernames containing the name "Ecohabitude" are considered a violation of the "Ecohabitude" trademark and are not allowed.

If you've chosen a username that you're no longer happy with, you can register for a new account with an entirely different username. Different capitalization of the same username will not count as a new account.

How can I register for a new Ecohabitude account?

To register for a new account, you need to use an email you have not previously used. Alternatively you can change the email associated with your existing Ecohabitude account and use that email to register a new account. You can do this by going to Your Account > Store Settings, then follow the link to change your email address.

What is the difference between my username and my store name?

Your username is visible only to you when you login to the Ecohabitude site. Your store name is visible to all people visiting your Ecohabitude store. We encourage you to pick the same or similar names for your store name and your username so we can clearly associate them. This will make it easier should you require any technical support from our team.

Can I change my store name?

At this time, you are able to change your store name by logging into your Ecohabitude store. In the upper right hand corner, click on your store name. Then click on the edit name button next to the store name. We recommend, however, you pick a store name you are happy with and stick with it for consistency in branding and store identity.

Can I change my username?

You can change your username by logging into your store and opening your store settings. However, we discourage you from changing your username often since it can make it more difficult to offer you technical support should you have a problem.

How can I change my store polices or add more?

First, make sure you are logged in to your Ecohabitude store, then in the upper right hand corner, click on your username, click settings in the menu and choose store settings. In your store settings you can add or edit policies.

What do I do if I forgot my password?

From anywhere in the site, you can click on the login button in the upper right hand corner of the upper toolbar to go to the sign in page. Click on Forgot password link to be walked through the steps to reset your password.

What is the skills/materials tab?

One of the ways EcoHabitude promotes transparency is by connecting users within our platform to one another. Do you sell eco-friendly materials and could potential source those materials to other designers? Do you have sewing, manufacturing or artisanal skills or trades that could be benefitted by another brand? Our skills/materials tab allows you to add these materials and services that you are able and interested in contracting out to others thus providing added opportunity for your business.

Do I need to add skills or materials?

No, you would only add skills or materials if you are interested in selling them.

Can I put product photos in the photo album?

Although you can put any photos you want in your photo album, we recommend using it for photos that are not part of your product display. For example, we recommend you share photos of the production process or components of your product.

How many photos can I add to my photo album?

You may add up to 5 photos at a time to your album. You are free to shuffle these photos out and put new ones in at any time. We encourage you to add photos about your process or store or events you will be at rather than product photos, which you can list on the product pages.

What types of photo files are acceptable?

The file type needs to be compatible with the browser you are using. We accept .gif, .jpeg, .png files that are less then 5MB. If you are having trouble uploading a photo check that it is one of the acceptable formats. If it is not in one of the acceptable formats, please convert it to .gif, .jpeg, .png. If the file still does not upload, we suggest you try a different one of the acceptable formats in case the problem is browser compatibility. You should also make sure the file is less than 5MB. If after trying all the acceptable formats and checking the file size, you are still having problems with photo uploading, you can contact support@Ecohabitude.com.

Do I need a cover photo?

Yes, you are required to have a cover photo.

How do I add a video?

First, upload your video to Youtube or Vimeo. Once you have uploaded the video, copy the URL of the page on Youtube or Vimeo that hosts this particular video. Then login to your Ecohabitude store and click ‘edit video’. A URL box will pop up. Paste the video URL into this box and make sure the video is uploaded in your store.

In Vimeo, after you upload the video on the video page, look at the bottom right-hand corner of the video. You will see a link with #vimeo.com/123456. Click this link and copy the URL. You can then paste that link into the Ecohabitude URL pop up in your Ecohabitude store.

What if I don’t have a video?

While we recommend adding a video to your store, it is not required.

How long can my store description be?

The store description is intended to offer a short description of your store but is not the longer description you might put on an About Us page. The store description can be as long as 880 characters, including spaces, which is a couple sentences or a short paragraph. To check your character count, paste your text into the box here and count the characters.

What are product footprints?

The product footprint system is a way for sellers to label products and communicate about how each of the products is eco-friendly. The product footprint system helps consumers find green products they want to buy and understand how this product is eco-friendly. Product footprints were created with the aim of encouraging transparency in green commerce and are badges of honor and integrity, and should be treated as such. To read more about Ecohabitude’s product footprint system, click here.

Do I need to buy product footprints?

Nope, our product footprints are free to use.

Do I need to submit proof when I use an product footprint?

No, the product footprint system is built on the honor system. It relies our sellers’ integrity and honesty. We expect the Ecohabitude community to reward transparency in commerce and to police itself. While you do not need to show proof to use any particular product footprint, you should be prepared to offer further explanation of how your products meet the requirements for any of the product footprints that you choose. We encourage any buyer or seller who has questions about the product footprints attached to any of the products to contact the store directly.

What if I can’t find the product footprint I want for my product?

If you would like a specific product footprint for your product that we have not yet listed, please contact us at support@Ecohabitude.com. Please explain the product footprint you would like added. We will consider these requests on a case-by-case basis and let you know if we plan to add another product footprint or if we think one of the existing product footprints is suitable for your product.

How many product footprints can I have per product?

You must use at least two product footprints per product but there is no limit to the number of product footprints you can use, just make sure your products meet the standards of each product footprint that you choose.

Do I need to collect taxes?

It is each Ecohabitude seller’s responsibility to collect sales tax where appropriate. To make this easier for our seller community, Ecohabitude has partnered with TaxJar to help sellers calculate and collect sales tax at checkout. To learn more about TaxJar’s terms of service, click here.

How do I get paid?

Ecohabitude is proud to partner with the online commerce platform Stripe for buyer transactions and seller fees. You will get paid through your Stripe account with Ecohabitude. To learn more about our payment processing system click here. To learn more about Stripe’s terms of service click here.

What are the fees associated with Ecohabitude?

When you sell an item on Ecohabitude, you will be charged a 4% transaction fee based on the item’s listed price. Transaction fees are assessed at checkout and are based on the item’s listed price, not including shipping or tax. All stores will be assessed the 4% fee beginning June 2015. All financial transactions initiated through the Ecohabitude marketplace, including buyer transactions and seller fees, are assessed using the online commerce platform Stripe. For a more in-depth explanation of fees, including advertising fees and the terms of service of our payment platform, Stripe, please visit the Ecohabitude policies page. It is a requirement that all Ecohabitude sellers create a Stripe account when they open their Ecohabitude store. Stripe does charge a processing fee of 2.9% + $0.30 at checkout of payments from the vendor.

How does payment processing work?

When you create an Ecohabitude store you must also create a Stripe account in order to get paid. Your Ecohabitude account will be linked to your Stripe account at checkout. All payments are processed and made through Stripe. For more on Stripe’s terms of service click here.

No, at this time we don’t allow external links.

What if I want a feature added to my store that doesn’t currently exist in the Ecohabitude platform?

We want to hear about it, please email us at support@Ecohabitude.com. Tell us what feature you are seeking and why you need it. We will consider the requests on a case-by-case basis and try to build out the features the community is telling us they want.

Can I have more than one shipping method?

Yes, you can offer your buyers more than one option for shipping. There are two ways to do this:

When you are adding a product, you can add an additional shipping method under shipping info.
If you have already added the product, you will need to go into that item, click the edit button to the left of the item, and select shipping methods to add another shipping method.

What information do I need to include in a product description?

Please make the product descriptions as specific as possible. These descriptions should include what the product is, how and what it is made out of, who made it, and what materials are in the product. Please also include care and washing instructions for each product and the expected life expectancy of the product.

What is the maximum size product photo I can upload?

The maximum size for product photos is 600 x 600 pixels.

How many images can I upload for a single product?

You may upload up to 5 images for each product. We encourage you to upload the most professionally polished photos you have of each of your products. The images should accurately represent the product a buyer would receive.

Can I select a default image for a product?

Yes, you can upload a default image by clicking on edit images in the photo gallery and selecting an image as your default by clicking on the button “Make Primary."

Is there a way for the photos from the product pages to automatically populate the photo album?

No, not at this time. Images will display in the order you upload them.

Can international users sell on Ecohabitude.com?

Yes, any user can sell on Ecohabitude as long as they are able to successfully set up an account with stripe.

Is there a way to duplicate a product?

Yes, you may duplicate a product. This may be useful for sellers who have similar products with different material or color option. To duplicate a product, open the product listing and next to the product name click ‘edit,’ then click ‘duplicate.’ When you duplicate a product, make sure you go in and edit the necessary information to differentiate the products, for example, if the duplicate is the same shirt in a different color, please be sure to change the color in the product description and photo.

How can I contact a seller if I have questions about their products or an order?

On the seller’s page, select ‘message seller’ to contact a seller directly.

Can I place an order for custom work? If so, how?

If you are interested in custom work, we encourage you to check the skills tab on the seller’s page to see if they list custom work as one of their offerings. If no mention is made of custom work, we encourage to contact the seller directly by selecting ‘message seller’ to inquire about it.

What is a product footprint? And why is it important?

A product footprint refers to how the product came into being, meaning what materials it is made out of, who made it, under what conditions, and where it was made. Product footprints are important because they help us create transparency in the Ecohabitude community and in eco-friendly commerce.

Do I need an external store website to create a store on Ecohabitude?

You do not need an external website in order to create a store on Ecohabitude.

Do I need a Tax ID to create a store?

Though Stripe does don't require a Tax ID to create a store, we highly suggest our community members to create one. To learn more please follow this link here.

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