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COMMUNITY GUIDELINES

Socially-Conscious Marketplace.

Ecohabitude is an online marketplace designed to bring the accessibility of eco-friendly fashion, accessories, beauty products, housewares, and other consciously created products to market. By re-imagining e-commerce, we aim to change the way people purchase and manufacture products by promoting transparency and providing a platform for consumers to connect directly with the makers of highly crafted, ethical products. We support entrepreneurs and businesses – large and small- that are committed to bettering our planet. As we collectively take these small steps to become more socially aware of the things that we consume, together we can build a better community and rebalance our relationship with the environment and each other.

Ecohabitude is committed to creating transparency in green commerce and preventing green-washing. As such, Ecohabitude requires all sellers to provide transparency and full disclosure about their products.

In an effort to encourage transparency, Ecohabitude has created an product footprint system to help sellers explain how their products are eco-friendly. Every product listed on the site must have at least two product footprints and an explanation of how each tag applies to that specific product. The product footprint and explanations for each product footprint are required to complete a product listing.

Ecohabitude relies on buyers and the community to flag any products or shops that may not be acting in good faith or where there are concerns about potential green-washing.

All products listed on Ecohabitude must be eco-friendly. For more information on how the Ecohabitude community defines eco-friendly please visit our eco-tags section here.

Honesty and integrity are core values of the Ecohabitude community. We expect a commitment to transparency and honesty from all participants in the Ecohabitude community. We ask that shop owners represent themselves, their businesses, and their products fully and accurately. Ecohabitude requires all sellers to uphold Ecohabitude’s standards of customer service and all of the shop’s policies.

Ecohabitude sellers may create their own policies and methods of payments. Sellers alone are responsible for the fulfillment of orders, shipping, responding to customer inquiries and ques-tions. Ecohabitude requires all sellers to uphold Ecohabitude’s standards of customer service and all of the shop’s policies.

Ecohabitude encourages buyers and sellers to resolve any disputes among themselves in as professional manner as possible.

Sellers and buyers who are not acting in good faith, whose products are deemed to not be eco-friendly, or who are not acting within the spirit of Ecohabitude’s mission, guidelines, or terms of service may be removed from the community and the member’s privileges may be suspended or terminated. If Ecohabitude removes a product listing because it was found to be in violation of Ecohabitude policy.

To ensure that Ecohabitude community continues to be a safe and respectful place for all community members, we ask that you:

  • Use the messaging option to engage in business within the Ecohabitude site.
  • Do not use messages to spam or harass other community members or to solicit or arrange purchases outside of Ecohabitude.com
  • Respect other members’ privacy by using the message options to contact sellers about business inquires only and not to pursue other types of interactions outside of the marketplace or for personal reasons.
  • To avoid fraud and protect your own safety and identity, do no share private or personally identifying information in public areas of the site.
  • Do not interfere with other Ecohabitude members’ businesses in any way.
  • Be respectful to all community members. Content posted on Ecohabitude must not promote, support, or glorify hatred or discrimination.
All Ecohabitude shops are independent businesses, and you must be age 18 or older to open a shop.

Ecohabitude sellers may create their own policies and are required to post store policies on shipping, returns, exchanges, and refunds. These policies may apply storewide or be created on a per product basis.

Sellers alone are responsible for the fulfillment of orders, shipping, and responding to customer inquiries and questions.

All Ecohabitude stores are required to use Stripe for payment processing and to pay the community fees using their Stripe account. Read more about Stripe’s terms of service.

Read Ecohabitude’s Terms of Use.

Learn more about Ecohabitude’s Mission.

If you have a question and don’t find your answer here, you can also check out our FAQs.

SELLER GUIDELINES

By opening a shop and listing products with Ecohabitude, you are taking an important step towards growing the market for eco-friendly commerce. We’re excited to have you as a part of the community! Our sellers’ success and our buyers’ satisfaction are critical to community success. Below we have compiled a list of guidelines and suggestions to help you make the most of your Ecohabitude store.

Take the time to make your storefront standout.

Your Ecohabitude store is your public face in the Ecohabitude community. Your Ecohabitude store is your public face in the Ecohabitude community. All stores must upload professional photos of their products. We suggest you really take the time to offer your best products and descriptions, copy about your store, videos, and photo album.

We encourage you to pick a store name you love and stick with it. Please take the time to assess market value and an ethical price to charge for your products. Consistency in branding and pricing is key to maintaining the trust and interest of the community.

Maintain a transparent, eco-friendly shop.

The Ecohabitude marketplace is built on transparency, trust, and a commitment to going green. It is essential that you explain how your products are green using the product footprint system as well as providing additional information for each tag selected.

To encourage transparent business practices, we require all of our stores to create and post their policies on shipping, returns, exchanges, refunds, and final sale items. These policies may apply storewide or can be created on a per product basis.

Put product footprint on all of your products. Explain your tags.

All items listed in your shop must be for sale and be tagged with at least 2 product footprint. You will not be able to upload products to your shop if they do not include at least 2 product footprints and a description for each tag. For each product footprint you choose, you must explain in your own words how the product meets the requirements of this product footprint.

Buyers must be able to submit reviews of your product and flag your shop or products if they have concerns about your product footprints.

Represent your products accurately.

Make the product descriptions as specific as possible. These descriptions should include what the product is, how and what it is made out of, who made it, and the materials in the product. Please also include care and washing instructions for each product and the expected life expectancy of the product.

In addition to the product description, all product listings must have at least one product photo. We recommend you use the description and the photos to really show why your products are unique. Photos representing the products should be current and representative of the product.

For any items that are vintage or for upcycling or restoration, please accurately disclose the condition of item and any damage it may have. If items are intended to be purchased for upcycling, please label them as: “material is unwearable.”

If another manufacturer’s parts are included in your product, this should be disclosed in your description of the product. It is the community’s expectation that you work with producers who share the mission and values of the Ecohabitude community, whenever possible.

For products labeled with product footprints such as Made in USA, biodegradable, and natural materials, please specify what percentage or parts of the products meet this product footprint description.

Love your customers, and they will love you.

We expect you to provide timely, friendly customer service. Our expectations of customer service are that you:

  • Respond to message inquires from buyers or potential buyers within 72 hours but we’d suggest you aim for a 24-hour turn around time on message inquiries or purchases.
  • Acknowledge each order and thank your customers for choosing your store and product
  • Create policies for your store as a whole and/or on a per product basis that clearly communicate your policies on returns, refunds, exchanges, shipping, and turnaround time for production etc.
  • Honor your store policies.
  • Honor your shipping and processing times.
  • If you cannot meet the timeline you outlined for processing or shipping on a particular order, contact the buyer and support@Ecohabitude.com. We need to know why the processing timeline cannot be met, if you have already contacted the buyer and what the interaction was, whether the buyer finds a new timeline acceptable, and whether you have changed your product processing guidelines in your store.
    • If buyer agrees to a new timeline for processing or shipping, that’s great. If they do not, please issue the buyer a full refund and an apology.
  • If you are unable to complete an order for any reason, please notify the buyer as soon as possible, apologize, cancel the order, and issue a refund.

Respond fully and transparently to inquiries about your commitment to going green.

We encourage all members of the Ecohabitude community to be curious and ask questions. If a buyer (or another seller) does not understand or agree with a product’s eco-tags, they are en-couraged to contact the shop.

As a seller, it is your responsibility to respond politely and quickly to all inquiries about how your products are eco-friendly. Dialogue is encouraged and valued within the Ecohabitude com-munity. Please be willing and ready to explain all eco-tags you have attached to your products and be open to questions about them.

As a member of the Ecohabitude community, we expect you to abide by the Community Guidelines and our Terms of Use in letter and in spirit. This means a commitment to respect, transparency, honesty and eco-friendly commerce.

Create a returns policy that prioritizes customer service and protects your store.

The Ecohabitude community is committed to keeping its buyers happy and satisfied. We take buyers’ satisfaction seriously and consider it part of the responsibilities of the seller community. If a buyer has a concern with a purchase, we ask that the buyer contact the seller directly, describe their concerns, and try to resolve them.

Ecohabitude offers buyers a returns and refund guarantee:

  • Buyers have up to 2 hours to cancel an order they have accidentally placed but must contact the seller directly, immediately, and within 2 hours or less to do so. Additionally, if a product received by the buyer is materially different from the photos and/or description about it in the store, the buyer will be eligible to seek a return and refund or exchange. Buyers have a 7 day protection period* to contact the seller about returning a product and/or to file a dispute.
  • The 7-day protection period refers to 7 business days from the latest expected arrival date for the product based on the shipping estimate.

Read Ecohabitude’s guidance on returns, refunds, and exchanges and make sure to specify in your store’s policies the conditions under which you will accept a refund, return, or exchange.

Please visit our FAQ section for answers to the following questions on returns/refunds/exchanges:

  • What happens if a buyer has a concern with a purchase she/he made? FAQ
  • When are items not returnable? And when are returns and refunds not guaranteed? FAQ
  • What conditions must be met for a buyer to be eligible for a refund? FAQ
  • Who pays the return shipping fee on returns and exchanges? FAQ

Try to resolve any disputes directly.

If there is disagreement about an order, please try to settle the dispute with the buyer directly. In the unlikely event that you cannot reach a satisfactory resolution, please fill out our disputes form.

After you submit the form, you will receive an acknowledgement that the form has been received. We aim to respond to dispute reports within 72 hours. If you have questions, you can contact us support@Ecohabitude.com. In the event that a dispute is settled in favor of a buyer, you may be asked to issue a full refund.

BUYER GUIDELINES

By purchasing products through the Ecohabitude marketplace, you are helping to support eco-friendly commerce.

Help us support transparent, eco-friendly shops.

The Ecohabitude marketplace is built on transparency, trust, and a commitment to going green. This requires a commitment on the part of sellers. It is also a commitment on the part of consumers in the marketplace to be informed and vigilant about the products they are buying.

Be curious. Be kind. Ask questions.

We encourage all members of the Ecohabitude community to be curious about what’s in the marketplace shops. If you don’t understand why a product has a particular product footprint or think that the seller has not adequately explained his or her products, please contact the seller. We ask that your inquiries be friendly and polite but we encourage you to ask hard questions.

Give feedback.

Buyers should give feedback on products and on shops, if they can. Feedback helps the Ecohabitude team and the shop owners improve your experience and respond to any concerns you have.

Help us stamp out green-washing.

Our marketplace is founded on transparency and commitment to prevent green-washing. We encourage anyone in the community to reach out to a seller or if needed, to the Ecohabitude team at support@Ecohabitude.com, if you have concerns about green-washing.

Read Ecohabitude’s guidance on returns, refunds, and exchanges and any store’s policies before making a purchase.

Please visit our FAQ section for answers to the following questions on returns/refunds/exchanges:

  • What happens if a buyer has concern with a purchase she/he made? FAQ
  • When are items not returnable? And when are returns and refunds not guaranteed? FAQ
  • What conditions must be met for a buyer to be eligible for a refund? FAQ
  • Who pays the return shipping fee on returns and exchanges? FAQ

Try to resolve any disputes directly.

If there is disagreement about an order, please try to settle the dispute with the seller directly. If you do not get response or the dispute is still unresolved after contacting the seller, please send an email to disputes@Ecohabitude.com.

After you submit the form, you will receive an acknowledgement that the form has been received. We will then contact the seller to try to resolve the issue and potentially issue a refund. We aim to respond to dispute reports within 72 hours. If you have questions, you can contact us support@Ecohabitude.com.

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